24 July 2007

this is so brasil

don't get me wrong. i LOVE brasil!! the people are awesome. as long as you have all the time in the world, this is the best place to be. but as soon as you're in a little bit of a hurry, things get difficult. read on.

abridged translation of the conversations i've been having with people regarding my computer:

THURSDAY, JUNE 11th
Location: Mac Bahia Store

Elizabeth: My computer died.
Computer Tech: What happened?
E: I don't know, it keeps going to sleep. It started a week ago.
CT: I think it's the fan. I can repair it, but you need to bring it back tomorrow because I'm leaving now. You need to go the repair office on the fifteenth floor.
(note: the repair place is pretty far from where I live. it's not easy for me to get there.)

FRIDAY, JUNE 12th
Location: Mac Bahia Repair Office on the fifteenth floor

E: I need to drop off my computer to be repaired.
Secretary: What's the problem?
E: I don't know, it keeps going to sleep.
S: When did you buy your computer?
E: January 2006.
S: We can't repair it, you aren't covered by the warranty.
E: Yes I am. I bought the extended care warranty.
S: I need the registration number for your warranty.
E: No you don't.
S: Yes I do.
E: No....you don't. You just need my computer serial number.
(Pause)
E: Don't you think it's funny that you repair Macs but you're using a Dell to input all my information right now?
(Pause)
S: Ok, the tech will repair it. It'll take 72 hours.
(enter computer tech)
CT: Hello, I'm the computer tech, Francisco.
E: Hi, thanks for repairing my computer.
CT: It'll take 72 hours.
E: So I can pick it up on Monday?
CT: Well...tomorrow is Saturday and then it's Sunday, so....
E:..Wednesday?
CT: Yes, we'll call you when it's ready.

They didn't call me on Wednesday.

FRIDAY, JUNE 20th
Location: telephone conversation

S: Hello, Mac Bahia. How can I help you?
E: I dropped my computer off about a week ago to get repaired and I'd like to know if it's ready.
S: Let me get the tech.
(really bad hold music)
CT: Hi Elizabeth.
E: Hey Francisco, how's my computer doing?
CT: Well I repaired it and it seems to be fine, but I want to run a few more tests to make sure. I'll call you this afternoon, ok?
E: Great, I look forward to your call.

He didn't call me that afternoon.

Same day, 6:15 p.m.
S: Hello, Mac Bahia. How can I help you?
E: I'm calling to find out if my computer is ready to be picked up.
S: I'm sorry, the tech only works 9-6. You'll have to call back on Monday.
E: I have to write a paper. Is there any way you can find out?
S: No, you have to call on Monday.

MONDAY, JUNE 23rd
Location: telephone conversation

E: Hey Francisco, this is Elizabeth. Remember me?
CT: Yes I do. Your laptop is all ready to do, you can pick it up anytime.
E: When can I pick it up?
CT: Anytime.
E: No but really...when?
CT: Before 6.
E: I have class until 6.
CT: Well then you can come tomorrow after 9.
E: No, I need my laptop to write a paper which I wanted to write over the weekend but couldn't for obvious reasons.
CT: Well, I don't know....
E: Can you leave it at the store and I'll pick it up from there after I get out of class?
CT: Great idea! I'll leave it at the store.
E: Thanks, I'll pick it up tonight.

SAME DAY
Location: Mac Bahia Store

E: Hi, I'm here to pick up my laptop. It was being repaired.
Woman working in store: By the computer tech?
E: Yes.
W: He already left, you'll have to come back tomo--
E: No. I talked to him today. He said he'd leave it at the store because I had class until 6.
W: Well, he didn't leave anything here. He forgot his card, but that's it. You'll have to come back tomorrow.
E: No, I'm here to pick up my laptop now.
W: You talked to the computer tech?
E: Yes, I talked to Francisco on the phone today.
W: And he told you he'd leave the laptop here.
E: Yes.
(Woman calls Francisco, talks to him for minute, then hands the phone to me.)
E: Hey Francisco.
CT: Hi Elizabeth, how's it going?
E: Well, I'm here to pick up my laptop, but....
CT: Yeah, about that...I'm reaalllly sorry.
E: You forgot?
CT: I had a lot of things to do today. I was really busy...can you come back tomorrow?
E: Look, this is a big problem, because I have a paper to write for tomorrow but I can't because I don't have a laptop. I wanted to write it over the weekend but I couldn't because I didn't have a laptop. I'm here to pick it up now and I can't come back tomorrow.
CT: Ok let me talk to my colleague.
(I hand the phone back to her. She talks to him, and then hangs up.)
W: Ok Elizabeth, just give me a few minutes and I'm going to get your laptop from the office upstairs.
E: Thanks.
(45 minutes later...)
W: Alright, here's your laptop.
E: Thanks. Have a nice night!

I went to a surprise birthday party for a friend after that, to which I was an hour late. But, I have my laptop now. Phew!

Here's a picture from our Brazilian culinary class yesterday:

L to R: Casey (goes by João), Elizabeth (pronounced Elizabetchi), Marie (pronouced Mahee)
We were trying to make thug faces, but I don't think mine worked out too well.

1 comment:

Martin said...

that's freakin hilarious ... but i dont think this applies to Brazil only ... it seems to be the same for all computer technicians.